Excellence. Junction. Resilience.

Elissa Johnson Rios - Currently serving as the Communications Supervisor for the City of Glenn Heights

Statistics

Recognized leader in dispatcher development, cross-agency collaboration, and practical training that sustains performance.

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Years Experience

Dedicated public-safety communications since 2017.

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TCOLE Training Hours

Dedication to continuous learning.

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Agencies Served

Cedar Hill, Cockrell Hill, Dallas County, Desoto, Duncanville, and Glenn Heights

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Employee of the Year Award

Earned 2022 Employee of the Year for the City of Cockrell Hill.

I lead with dedication, mentorship, and clear standards.

I've adapted these training programs based on agency needs and experience levels.

Basic Training for New Dispatchers

Foundations of call-taking, radio etiquette, NCIC comprehension, and stress management.

Supervisor Track

Preparing emerging leaders for shift management: coaching, QA reviews, performance feedback, and decision-making under pressure.

QA & Feedback Loops

Checklists, call audits, and after-action reviews that build consistency and accountability without thrashing morale.

Crisis-Comm Drills

Scenario-based training for high-acuity incidents: clear roles, information flow, and calm tone control when seconds matter.

I’ll sum up her leadership in the following words: INQUISITIVE, ATTENTIVE, CREATIVE AND DRIVEN.

Treshala Rose, CMC, Quality Assurance Coordinator, SWRCC

Rios worked on projects diligently and with passion.

Alexander Yanez, Cockrell Hill Police Department

Upon becoming a dispatch lead, she implemented a quality assurance program where none existed before.

Ed Woo, Fire Marshal, City of Cockrell Hill

Public safety begins with people. I set clear standards, model calm under pressure, and invest in growth.